CESS-151

Mgmt Skills for Supervisors I

CREDITS: 0
LENGTH: 1 week or less
CAMPUS:
STARTS:
REQUISITES: None
 
DESCRIPTION:
In this course, you will learn how to give and receive effective feedback that will help resolve even the most difficult situations. You will also learn how to create a supportive communication climate for one-to-one problem solving discussions, whether it's with a fellow employee, colleague, or boss. Topics of discussion will focus on identification and prevention of win/lose situations before they begin; six rules to developing a supportive work climate; three essential skills to help resolve all interpersonal conflict; understanding why people do the things they do; how you can turn all conflict into co-operation. (26 hours)
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